Hansgrohe Raindance hand showers

FAQ: Your questions – our answers

Online lexicon of frequently asked questions

Technology has its downsides. Operating instructions have their limits. Although Hansgrohe takes great care that everything is worded in a manner that is easy to understand and functions without problems, queries still sometimes crop up. Are you having problems installing a mixer or removing lime-scale on a shower?

We have used this section to produce a list of frequently asked questions and offer initial, practical tips that can help you achieve the desired result or possibly even answer your question. Simply select the category that you need and the topic that you want to find out more about.

View technical videos: it’s as simple as that

Also see the Hansgrohe technical tips on YouTube. We use short, easy-to-understand videos to demonstrate useful care instructions, provide technical information and much, much more.

The professional inspects the individual case

At this level, our practical tips can only be used for preliminary information and do not claim to be exhaustive. As situations can differ depending on the individual case, this online lexicon may not provide the desired solution. In such cases, a sanitary professional can help by looking at your specific problem.

Do you have any further questions? If so, feel free to contact us any time via our technical service.

Categories

Please select a category from the list

My mixer or shower is dripping, what can I do?

When a mixer or shower is switched off, it is physically necessary for it to drip briefly. This is not a product fault that justifies the replacement of the mixer or a warranty or guarantee claim.

Only a small amount of water is flowing through the wash basin mixer. What can I do?

If only a small amount of water is flowing through the mixer, even when the mixer is fully turned on, then this could be caused by a dirty aerator. The following video on YouTube describes in detail how to clean the aerator.

Can I control the angle at which the water jet comes out of the wash basin mixer?

Hansgrohe offers a swivelling aerator as an option (item no.: 95400000), and this can be used to adjust the water jet by approximately 8° in all directions. The following video on YouTube demonstrates how to replace the existing aerator with this and how it works.

How do you move the Variarc sink unit mixer with pull-out shower when you need to open the window?

Hold the base body of the mixer (NB: not the spout!), pull it upwards, and lay the mixer down laterally on the worktop (on a cloth or similar).

The connections of the exposed installation mixer are leaky. What could be causing this?

Before installing the mixer take care to ensure, in order to compensate for differences in dimension, the S connections have been fitted free of tension and that the specified installation dimensions have been complied with. It is absolutely essential that you use the original seals, damaged seals must be replaced where necessary.

The diverter on the bathroom mixer does not go back into its original position automatically. What can I do?

The O-ring or the push rod of the diverter are either dirty or degreased. Both must be cleaned if necessary, and lubricated with silicone grease.

How does the HG PuraVida electronic kitchen mixer work?

A detailed video on YouTube demonstrates how the PuraVida kitchen mixer works, with its electronic temperature control and water flow control, and the arrangement of its components, including the electronics.

If you have not used the dispenser for a while, the lotion may have dried out and gone hard in the pump. Clean the lotion dispenser pump by soaking in hot water and rinse out afterwards.

My mixer or shower is dripping, what can I do?

When a mixer or shower is switched off, it is physically necessary for it to drip briefly. This is not a product fault that justifies the replacement of the mixer or a warranty or guarantee claim.

The overhead shower’s gush spray is coming out of the shower unevenly. There is no longer an attractive spray pattern. What can I do?

Clean the opening for the gush spray, ideally using a plastic spatula. Turn on the water and pull the spatula right through the opening for the gush spray.
Any particles that are dislodged will be immediately washed away.

How should a sealing screen be installed between the shower hose and hand shower?

Sealing screens, which are included with each hand shower, cannot be replaced by normal seals. Otherwise dirt, which is filtered out in the filter screen, gets washed into the mechanics of the shower. This leads to the QuickClean cleaning function breaking down or the sprays becoming clogged.

Recently, only a small amount of water has been coming out of the hand shower. What can I do?

A dirty sealing screen can cause low flow performance. A video on YouTube describes how this can be cleaned really easily.

Another possible cause could be limescale on the hand shower. This video on YouTube demonstrates how to correctly remove the limescale.

Shower systems

I would like to install a showerpipe, but the bathroom is not fully tiled. Is there a solution?

You can get a tile compensation shim for showerpipes, and this gives 7 mm adjustment. You can get the appropriate item number from the relevant installation manual.

Is there somewhere I can test the products without obligation?

In the Hansgrohe Aquademie we show you a cross-section of our current products and collections from the Hansgrohe and Axor brands. In the Showerworld you can test out the Hansgrohe shower experience for yourself and have lots of fun while doing so. Find out here where else in your area you can test and experience Hansgrohe products.

How long is the warranty period for Hansgrohe products?

In principle, the buyer of a product has a warrantee claim against the seller for a certain duration. Since Hansgrohe distributes its products to its customers exclusively via the 3-stage distribution channel, i.e. via wholesale trade and specialist dealership, this means the customer has a warrantee claim primarily against the specialist dealership, i.e. against the seller, but not against the manufacturer. In case of any warrantee claims, please contact the outlet where you purchased your product.

Who should I contact if I have complaints?

Hansgrohe distributes its products to its customers exclusively via wholesale trade and specialist dealership (the so-called three-stage distribution channel). Therefore, this means the customer has a warranty claim primarily against the specialist dealership / seller, but not against the manufacturer. In case of any complaints, please contact the outlet where you purchased your product.

How do I remove lime-scale from my hand, overhead or hand shower?

Place hand or overhead showers with the jet disc into a flat container. This should be filled with decalcification liquid one to two centimetres deep. Let the agent (in accordance with cleaning instructions in the relevant installation manual) act on the product for a maximum ten minutes. Then flush the showers thoroughly with lots of clean water and also rinse them well on the outside. You can cover side showers with a cloth soaked with quick descaler and after ten minutes rinse it well and flush it through with water.

Miscellaneous

Where can I find the spare parts catalogue, dimensional drawings and installation manuals for the products?

Information about spare parts and technical publications such as dimensional drawings, installation manuals or service instructions can be found at Hansgrohe PRO – the website for our professional target group.
This website also offers a comprehensive product catalogue, bathroom planning information, tips and tricks for consulting services, planning and installation and much more. 

To Hansgrohe PRO – the website for professionals
To the online spare parts catalogue

 

Where can I find information on suppliers and service providers?

All services and downloads for suppliers and service providers can be found in the supplier area of our corporate website. Among other aspects, you will find information about our purchasing organisation and quality management, downloads such as the guide for first sampling, our factory standards or framework conditions.
To the supplier area